FAQ (Frequently Asked Questions) -- 
Help Center

Help Center / FAQ (Frequently Asked Questions)

Welcome to the DLWG Business Solution Help Center. Here, we’ve compiled the most frequently asked questions from our customers regarding the purchase and use of digital products.

1. What is DLWG Business Solution?

DLWG Business Solution is an e-commerce platform that offers a variety of high-quality digital products such as design templates, eBooks, software, online courses, and other creative items.

2. Can I download the product immediately after purchase?

Yes. Once your payment is successfully processed, you will instantly receive a download link on the confirmation page and/or via email.

3. What payment methods are available?

We support several payment methods including:

  • Bank transfer (for purchases using Indonesian Rupiah)
  • PayPal (for international buyers)

4. Can I request a refund? ​

Since our products are digital and instantly accessible after payment, we do not offer refunds unless there is a technical error caused by our system.

5. What if the download link doesn’t appear or cannot be accessed?

Please contact us via email or WhatsApp. Include your order number or the name of the product you purchased, and we’ll resend the download link.

6. Can these products be used for commercial projects?

Most of our products can be used for both personal and commercial purposes, as long as they are not resold. Please refer to the license description on each product for details.

7. Do I need to create an account to make a purchase?

Yes, the system will automatically create an account based on the email provided. Creating an account gives you the convenience of viewing your purchase history and accessing downloads at any time. ​

8. Can I edit the products like templates or designs?

Yes, most of our templates and designs are editable using software like Photoshop, PowerPoint, or other tools. Please read the product details before purchasing. ​

9. I'm experiencing a technical issue. What should I do?

Please contact our support team via:

We will respond within 1 business day (maximum 24 hours).

10. Will my product expire?

No. Once you purchase and download a product, the file is yours permanently and can be used at any time.