Refund Policy
Refund Policy
Effective Date: June 29, 2025
DLWG Business Solution are committed to providing high-quality digital products. Due to the nature of digital products, which are accessible immediately upon purchase, we have a specific refund policy in place.
1. Non-Refundable Digital Products
All products we sell are digital and available for instant download after a successful payment. Therefore, we do not accept refund requests for the following reasons:
- Incorrect purchase
- Change of mind
- Product does not meet user needs
- Lack of understanding of the product description
2. Refunds Are Only Applicable If:
We will only process refunds if:
- A technical error in our system prevents you from receiving the product after successful payment.
- The product is unusable and cannot be fixed by our team after you report the issue.
- The product content significantly differs from the description provided.
3. Refund Request Procedure
If you meet the above criteria, please submit a refund request including:
- Order number
- Product name
- Reason for the refund request
- Proof of payment (if requested)
Send your request to:
📧 Email: dloewoeng@gmail.com
📱 WhatsApp: +62 87878190746
Our team will review your request within 1–3 business days.
4. Our Right to Decline Requests
We reserve the right to reject refund requests that do not meet the above criteria or if there is any indication of policy abuse.
5. Policy Changes
DLWG Business Solution reserves the right to change or update this refund policy at any time. The latest version will always be displayed on this page.
By making a purchase on our website, you are deemed to have read, understood, and agreed to this Refund Policy.